Shipping & Returns

Shipping

All BabyMoso orders will be dispatched from inventory within 24 hours of purchase. 

  • All US domestic orders will be shipped using USPS with an estimated delivery time of 3-4 working days.
  • All Hong Kong orders will be shipped using Hong Kong Post with an estimated delivery time of 3-4 working days.
  • All other International orders will be shipped using Hong Kong Post with an estimated delivery time of 5-10 working days.

Order Tracking

Once your order ships, we will supply you with either a USPS or Hong Kong Post tracking #. You may use that tracking # on the following sites:

Exchanges & Refunds

We hope that you are satisfied with the quality of your BabyMoso purchase, but we understand there could be other reasons you may wish to return a product. We will accept all exchange and return requests up to 30 days after purchase for items that have not been worn and are in perfect condition.

You must provide proof of purchase when returning your product. Upon receipt of your return, if it is confirmed that the product is perfect condition and within the 30 day time period, we can arrange an exchange or refund at your request. 

Please contact us via email with subject: RETURN and we can discuss the next steps. info@babymoso.com.